Dreytech Policies

Dreytech provides a limited warranty on eligible repairs, replacement parts, and refurbished devices sold through our business.

This warranty covers defects resulting from workmanship or covered components under normal usage conditions during the stated warranty period.

The warranty may cover:

The warranty does not cover:

To make a warranty claim, customers must provide the required proof and device details.

The device may require inspection before warranty approval.

Where a valid warranty claim is approved, Dreytech may, at its discretion, offer one or more remedies.

Unless otherwise stated, warranties apply only to the original purchaser and are not transferable.

Dreytech’s liability shall not exceed the original amount paid for the product or service in question.

Customer satisfaction is important to Dreytech. We strive to provide accurately described products and professional services.

This policy outlines the conditions under which returns, exchanges, and refunds may be approved.

Customers may request a return within 7 days of delivery if the product meets one of the approved return conditions.

The device must be returned in substantially the same condition as received.

Returns may be declined where:

Completed repair services are generally non-refundable once work has been performed.

However, if a repair fails due to workmanship or a covered replacement component during the warranty period, Dreytech will assess the issue and provide an appropriate remedy under the Warranty Policy.

Approved refunds may be issued through:

Where Dreytech is responsible for an error, approved return shipping costs may be covered by Dreytech.

In all other cases, return shipping costs are the responsibility of the customer.

Dreytech offers trade-in services for eligible Apple devices.

Trade-in values are determined after physical inspection and diagnostic testing.

Trade-in devices must meet the following conditions:

Trade-in value may be affected by:

Initial quotations provided online, by phone, or through messaging platforms are estimates only.

The final value is determined after inspection by Dreytech technicians.

Approved trade-ins may be compensated through:

Dreytech reserves the right to decline any trade-in device where ownership cannot be verified or where the device presents security, legal, or operational concerns.

Certain device faults require specialized testing, board-level investigation, and technical assessment before a repair recommendation can be provided.

Diagnostic fees help cover technician time, testing equipment, and investigation procedures.

Diagnostic fees may apply to:

Following diagnosis, customers will receive:

Diagnostic fees remain payable even if:

At Dreytech’s discretion, all or part of the diagnostic fee may be credited toward the final repair cost if repair proceeds.

Dreytech is committed to transparency regarding replacement parts used in repairs and refurbished devices.

We believe customers should understand exactly what is being installed in their devices.

Dreytech may use different categories of replacement parts depending on availability, repair type, customer approval, and device requirements.

Customers will be informed of the part category being used before repair authorization.

Where multiple options are available, customers may choose between alternatives based on performance, availability, and cost.

While many premium replacement components perform comparably to original parts, certain software features, calibration functions, or system notifications may vary depending on device model and part type.

Any known limitations will be disclosed before repair approval.

Dreytech will never intentionally misrepresent a replacement component as a genuine Apple part if it is not.

Transparency and honesty form a core part of our service standards.

All installed components undergo testing and quality control procedures before device release.

Only components meeting Dreytech quality standards are approved for customer devices.