Repair Terms & Conditions

All devices submitted for repair will undergo an initial diagnostic assessment to determine the fault and the required repair procedure.

Diagnostic findings may differ from the customer’s reported issue. If additional faults are discovered, customers will be informed before any additional work is carried out.

Repairs will only commence after customer approval of the quoted repair cost.

Any revised quotation resulting from additional faults discovered during diagnosis will require separate customer authorization.

Customers are strongly advised to back up all personal data before submitting a device for repair.

While Dreytech takes every reasonable precaution, we cannot guarantee the preservation of data during repair procedures, software restoration, device replacement, or hardware failure.

Dreytech shall not be held responsible for any loss of data, applications, accounts, files, photos, videos, or other personal information.

Certain repairs and testing procedures may require access to device settings.

Customers may be asked to disable or provide access for the following where necessary:

Liquid-damaged devices are treated as high-risk repairs.

While recovery is often possible, Dreytech cannot guarantee complete restoration of functionality due to the unpredictable nature of corrosion and component failure.

Warranty coverage on liquid-damage repairs may be limited depending on the extent of damage.

Repairs may involve the use of:

Repairs include a limited warranty covering workmanship and installed components.

Warranty periods vary depending on the repair performed.

The warranty does not cover:

In some cases, devices may be found to be beyond economical repair or technically unrepairable.

Diagnostic fees, where applicable, may still apply even if repair is not completed.

Customers will be notified once repairs have been completed.

Devices should be collected within 30 days unless alternative arrangements have been agreed upon.

Storage fees may apply for devices left beyond this period.

Devices not collected within 90 days after repair completion and repeated customer notifications may be considered abandoned.

Dreytech reserves the right to dispose of, recycle, or resell abandoned devices to recover repair, storage, and administrative costs where permitted by applicable laws.

Dreytech reserves the right to refuse service for devices that: