Privacy Policy

Dreytech may collect personal information when customers submit a service request, request an estimate, contact support, purchase a device, or interact with our website.

The information collected may include name, phone number, email address, device details, repair issue, delivery information, payment confirmation details, and customer messages.

We use customer information to process service requests, provide repair estimates, confirm bookings, deliver devices, respond to inquiries, manage warranty claims, and improve our services.

We may also use information to contact customers about repair updates, delivery status, account verification, or service-related notices.

When a device is submitted for repair or diagnosis, Dreytech may record device model, serial number where applicable, condition, reported fault, diagnostic findings, repair history, and service notes.

This information helps us provide accurate diagnostics, repair recommendations, warranty support, and customer service.

Customers are strongly advised to back up personal data before submitting a device for service.

Dreytech does not intentionally access personal files, photos, videos, accounts, or private data unless access is necessary for testing and the customer has authorized it.

Dreytech is not responsible for data loss caused by device failure, software restoration, repair procedures, replacement, or hardware damage.

Dreytech does not sell customer personal information.

We may share necessary information with trusted delivery partners, payment processors, technical service partners, or support providers where required to complete a service, delivery, payment, or repair process.

Payment processing may be handled by third-party payment providers, banks, mobile money operators, or payment gateways.

Dreytech does not store full payment card details unless expressly supported by an approved and secure payment provider.

Our website may use cookies, analytics tools, or similar technologies to understand site usage, improve performance, and enhance user experience.

Customers may manage cookie preferences through their browser settings where available.

Dreytech takes reasonable technical and organizational measures to protect customer information from unauthorized access, misuse, loss, or disclosure.

However, no digital system or transmission method can be guaranteed to be completely secure.

We may retain customer information for as long as necessary to provide services, support warranty claims, comply with legal obligations, resolve disputes, and maintain business records.

Customers may contact Dreytech to request access, correction, or deletion of personal information where applicable and where such request does not conflict with legal, warranty, security, or business record requirements.

For privacy-related questions or requests, customers may contact Dreytech through our official website, email, phone numbers, or social media channels.